Privacy and Cookies Policy

Introduction

1.1 We are committed to safeguarding the privacy of our website visitors.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, “we,” “us,” and “our” refer to Parklink (sw) Ltd trading as Explore Lodges.

The Personal Data That We Collect

2.1 In this Section 2, we have set out the general categories of personal data that we process.
 

2.2 We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, and telephone number. The source of the contact data is you.

2.3 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). This enquiry data may specifically include requests for information about holiday home ownership, which requires us to share your contact details with our partner parks.
 

2.4 Please do not supply any other person’s personal data to us unless we prompt you to do so.

Purposes of Processing and Legal Bases

3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
 

3.2 Operations
We may process your personal data for the purposes of operating our website and putting website users in contact with relevant service providers. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services, and business.

3.3 Relationships and Communications
We may process contact data and enquiry data for the purposes of managing our relationships, communicating with you (excluding communication for direct marketing), providing support services, and handling complaints. The legal basis for this processing is our legitimate interests. For example, enquiry data provided through contact forms on our website may be shared with partner parks to contact you with information on holiday home ownership.
 

3.4 Personalisation
We may process enquiry data, account data, and/or usage data for the purposes of personalising the content and advertisements that you see on our website to ensure that you only see material relevant to you. The legal basis for this processing is our legitimate interests.

3.5 Direct Marketing
We may process contact data and enquiry data for the purposes of creating, targeting, and sending direct marketing communications. The legal basis for this processing is our legitimate interests.

3.6 Record Keeping
We may process your personal data for maintaining business records. The legal basis for this processing is our legitimate interests.

3.7 Security
We may process your personal data for security and fraud prevention purposes. The legal basis for this processing is our legitimate interests in protecting our website, business, and others.

3.8 Legal Compliance and Legal Claims
We may process your personal data where necessary for compliance with legal obligations or for the establishment, exercise, or defence of legal claims.

Providing Your Personal Data to Others

4.1 We may disclose your contact data and other personal data submitted via our website to selected third-party suppliers of goods and/or services identified on our website. Specifically, inquiry data provided via our website contact forms may be shared with partner parks. This data sharing is for the purpose of enabling these parks to contact you and provide information about holiday home ownership opportunities.
 

4.2 These third parties will act as independent data controllers, and upon contacting you, they will provide you with a copy of their privacy policy, which will govern their use of your personal data.

4.3 We may also disclose your personal data for compliance with legal obligations or to establish, exercise, or defend legal claims.

Retaining and Deleting Personal Data

5.1 We will not retain personal data for longer than necessary for its purposes.

5.2 Contact data will typically be retained for a minimum of 12 months and a maximum of 24 months.

5.3 Communication and enquiry data will be retained for similar periods.

5.4 Retention periods may be extended if required for compliance with legal obligations.

Your Rights

6.1 You have the following rights under data protection law:

 (a) Access to personal data
 (b) Rectification of inaccurate data
 (c) Erasure of personal data where applicable
 (d) Restriction of processing
 (e) Objecting to data processing
 (f) Data portability
 (g) Lodge a complaint with a supervisory authority
 (h) Withdraw consent for processing based on consent.

6.2 You may exercise your rights by contacting us at the details provided below.

Third-Party Websites

8.1 Our website includes links to third-party websites, which operate under their own privacy policies.

8.2 We have no control over, and are not responsible for, third-party privacy practices.

Personal Data of Children

9.1 Our website is targeted at persons over the age of 18.

9.2 If we knowingly collect personal data of someone under 18, we will delete it.

Updating Information

10.1 Please notify us if your personal data requires updates or corrections.
 

About Cookies

11.1 Cookies are small files stored by your browser that help us improve your experience.

11.2 We use both session and persistent cookies for authentication, personalisation, security, advertising, and analytics.

11.3 No cookies contain information that directly identifies you.

Managing Cookies

12.1 You can block, delete, or manage cookies via your browser settings.

12.2 Blocking cookies may affect your experience on our website.

Amendments

14.1 This policy may be updated from time to time. You should check this page for changes.

14.2 We may notify you of material changes via email where appropriate.

Our Details

16.1 This website is owned and operated by Parklink (sw) Ltd trading as Explore Lodges.
 

16.2 We are registered in England and Wales under registration number 13579569, with our registered office at 7 Pengelly Close, Kingsteignton, TQ12 3FZ.

16.3 You can contact us via the following:
 (a) Post: 7 Pengelly Close, Kingsteignton, TQ12 3FZ
 (b) Website contact form
 (c) Telephone: 01626 333883
 (d) Email: [email protected]

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